Shep Hyken, Chief Amazement Officer at Shepard Presentations, defines to our hosts what The Customer Confidence Score (CCS) is. A simple, trackable metric that measures how much customers trust your company to “do what’s right.”
February 7, 2023
Shep Hyken, Chief Amazement Officer at Shepard Presentations, defines to our hosts what The Customer Confidence Score (CCS) is. A simple, trackable metric that measures how much customers trust your company to “do what’s right.”
Other Interviews
